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Debbie Fiorino serves as Senior Vice President of CruiseOne. As SVP of CruiseOne, she is responsible for continuing to grow the company’s franchisee base while providing exceptional support for these agents. With more than 25 years of experience in business and leadership, Debbie offers expansive knowledge in driving strategy and plans for growth and success. Since joining World Travel Holdings in 2002, she has served as Benefits Manager, Director of Total Rewards & Corporate HR, and Senior Vice President of Human Resources. She previously served at companies including KaBloom, Bertucci’s Corporation (NE Restaurant Company) and Medical Diagnostics, Inc. Debbie holds a BS from the University of Massachusetts/Boston.
Drew Daly is a long-time member of the World Travel Holdings family and is currently General Manager of Network Engagement & Performance, overseeing all agent-facing functions for both business models including Marketing, Training, Support Services, Sales and Business Development. Drew joined World Travel Holdings as a travel agent and quickly moved up the ranks into sales management. In his early positions, Drew managed the Virginia Beach call center and worked as Manager of Retail Sales, where he oversaw the operations of 26 retail locations. In 2002, Drew began creating what is now the nation’s most impressive, comprehensive virtual sales network.
Joelle Delva serves as the Vice President of Operations and has worked in the cruise vacation industry for more than 23 years. Her responsibilities include the day-to-day operation of the employees who make our customers’ needs a reality. She develops policies and procedures toward fiscal responsibility all while delivering quality products and services. Throughout her career in travel, Joelle has held various positions of increasing responsibility in the areas of payroll, finance, telecommunication, information technology and general operations within myriads of agencies such as The Cruise Line, Inc., Travel Services International, MyTravel-Shared Services and CruiseOne.
Sandi Szalay serves as CruiseOne’s Vice President of Information Technology. Over the past decade, she has led the company’s technological evolution to extraordinary heights. Sandi won the first ever CIO (Chief Information Officer) award from the South Florida Business Journal, and was recognized as a Corporate I.T. leader by Women in eCommerce. Under Sandi’s leadership, CruiseOne has quickly moved to the forefront of the industry with its proprietary software development and unrivaled technical support. This includes the creation of and continuous enhancements to Cruise Control, a state-of-the-art customer relationship manager, booking engine and financial management tool all in one which is essential to the growth and business development of home-based agents with CruiseOne and Cruises Inc. This innovative system was the first to offer online pricing and booking with major cruise line partners. Previously, Sandi held various senior leadership positions with Interzine Productions; a leader in interactive leisure sports websites.
Tim Courtney serves as the Vice President of Franchise Development. He is a member of the International Franchise Association’s Membership Committee, as well as Franchise Congress. Courtney has worked in the industry for more than 15 years beginning his career with CruisesOnly as an Executive Cruise Consultant. Tim has held various positions within the travel industry including training and management. Tim held the position of General Manager at CruisesOnly from 1999 to 2001. Tim later joined MyTravel Corporate Training Team as a Manager of Corporate Training delivering training to all of its sales centers nationwide. In 2006, Tim joined CruiseOne in a Training and Education role and helped launch the company’s online learning academy. He later joined the Franchise Development Team in 2008 where he quickly immersed himself into the company’s recruitment efforts which led to record results. Tim is a Certified Franchise Executive (CFE) through the International Franchise Association and speaks at various franchise and travel trade events. He is also a recipient of the Sun Sentinel Top Work Places for People on the Move award.
Rosemarie Reed has been with CruiseOne/Dream Vacations since 2009. Recognized as a “Rising Star” in the travel industry by Agent@Home and Vacation Agent, and Digital Marketing leader by Women in eCommerce, Rosemarie has been at the forefront of digitalizing the company’s marketing efforts and transforming print materials to adapt to the changing needs of consumers. She oversaw the re-design and re-branding of the consumer websites and the creation of their mobile-friendly versions, created a video asset library, developed an innovative online advertising campaign, implemented email marketing campaigns and more. Reed joined the company in the IT department as a Project Manager, before transferring to marketing to manage ecommerce and eventually into the Marketing department.
Our low-investment, home-based travel business creates the perfect opportunity for people from all walks of life to focus on what’s important while building a thriving business.