Frankie Pennington-Groff and Ed Groff, Franchise owners since 2004, Banner Elk, NC

“Ed and I purchased our franchise in 2004. Our headquarters staff has been invaluable in helping us grow our business by suggesting ways to “find” potential clients and creating loyalty. When we call for assistance, our questions and/or concerns are always answered on the spot or with a prompt return call. I have never worked with a company that has been so eager to keep us on top of our game with training, information and constant updates on the industry. And, they do it with a smile that you can hear over the phone!”

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