Technology
Technology Summary
CruiseOne employs cutting-edge technology solutions specifically designed for our
Cruise Specialists. These systems include everything you need to market, sell and
service your customers, including tools designed specifically for home-based Franchise
Owners.
Business Center
Our private Intranet is your gateway to the rest of the enterprise. It connects
you to the rest of the cruise community, using an advanced message board where you
can ask questions of other Franchise Owners and share best practices with other
Franchise Owners and Associates. There, you will also learn about special promotions
from our cruise line partners in real time.
Consumer Website
Each Franchise Owner is given a standard website with an easy to remember domain.
These sites can be customized with your own personal touch. This allows you to differentiate
yourself from other cruise travel agents and agencies. A variety of programs are
available to market your website, generate leads and drive online bookings.
Cruise Control
A state-of-the-art agent reservation system gives you real-time direct access to
all the major cruise lines' live inventory. This provides up-to-the-minute availability
and pricing. Additionally, a suite of customer-facing communications tools - including
emails, e-invoices and letters - provide the ability to stay in touch with your
clients.
Data Center
Your data is housed in a state-of-the-art data center that provides constant backup
power, fire suppression and high-speed internet connectivity. All data is backed
up to tape and stored offsite on a daily basis. This means that in the event there
is a catastrophic equipment failure, your data is never at risk. Additionally, this
facility is designed to withstand a Category 5 hurricane and can be sustained through
back-up generators for 14 days. No matter how bad the weather gets, your data will
always be protected and accessible.
Payment Card Industry Security Standards
Identity theft is on the rise, so we make sure your customer’s financial data stays
private by following the PCI security standards. This includes daily and real-time
anti-virus scans, firewalls and data encryption. We also employ a third party to
perform monthly vulnerability scans to ensure your data stays safe.
